Electronic Messaging - the Lifeline of the Global Enterprise

This paper raises some of the issues related to large corporate e-mail systems. A brief discussion of whether or not current functionality suffices is given first. The result of this discussion is then related to the development of corporate e-mail systems. We show that a number of problems typically experienced stem from a lack of early strategic thinking. Subsequently, end-user problems of messaging services are discussed, including user training and support and mechanisms in place allowing end-users to forward complaints and suggestions. This is followed by a brief analysis of e-mail’s organizational impact.